The easy way to search for spare parts

Customer service is a top priority at BITZER. The specialist in refrigeration compressors has recently revised the free EPARTS spare parts software, adapting it to meet users’ specific requirements

It’s now even easier for customers to find the right spare part for refrigeration systems. ‘We’ve overhauled EPARTS and completely redesigned it, all the while making customer benefits the focus of our work,’ says Philippe Maratuech, Director of Services and After-Sales. Lots of new functions have been integrated into EPARTS and existing ones optimised, including regular updating of integrated data. As a result, users can now rest assured that current solutions are always represented in the system. Stefan Rapp, Head of the Spare Parts Department: ‘Thanks to the clear identification of parts through EPARTS, we reduce the time between demand and delivery. We’re expanding our warehouses around the world and thus ensure high availability. We also provide our logistics partners with fast door-to-door delivery.’ The spare parts software is currently available in German, English and French.

Thanks to the exploded views and parts list entries in the EPARTS tool, users can quickly find the right parts with ease. The images can be enlarged so that users can see even the smallest details online. Direct customers can register at myBITZER and activate additional functions, such as viewing prices online. All they have to do is apply for activation at login@bitzer.de following registration, and thus obtain additional information on software operation alongside the expanded options. EPARTS is the ideal complement to the BITZER Electronics Service Tool (BEST) software, which makes it possible to operate all BITZER IQ products as well as BITZER software, which allows users to tailor systems and components to their individual requirements.

‘Thanks to the clear identification of parts through EPARTS, we reduce the time between demand and delivery. We’re expanding our warehouses around the world and thus ensure high availability. We also provide our logistics partners with fast door-to-door delivery.’

 

Stefan Rapp
Head of Spare Part Department
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