BITZER now makes it even easier for users to find the right spare parts for refrigeration systems. The long-standing company based in Sindelfingen has tailored its proven spare parts software to users’ specific requirements. ‘We’ve overhauled BITZER EPARTS and completely redesigned it, all the while making one thought the focus of our work: customer benefit,’ says Philippe Maratuech, Director of Services and After-Sales at BITZER. ‘Our customers should be able to quickly and easily find the spare part they need. That’s part of BITZER’s global quality standard, which is why we’ve incorporated lots of new functions and optimised existing ones, including regular updating of the integrated data. As a result, users can now always rest assured that current BITZER solutions are also represented in the system.’
BITZER’S new EPARTS spare parts software is available to all users free of charge – for the time being in German, English and French. BITZER EPARTS is thus the ideal complement to the BITZER Electronics Service Tool (BEST) control software, which makes it possible to operate all BITZER IQ products, as well as BITZER software, which allows users to tailor systems and components to their individual needs.
‘Thanks to the exploded views and parts list entries in the EPARTS tool, users can quickly find the right parts with ease. Because all exploded views are also vectorised, all images can be enlarged, allowing users to examine even the smallest details online,’ says Philippe Maratuech. BITZER’s direct customers can also register at myBITZER and activate additional functions – and for example view prices online. In order to take advantage of the full range of services of BITZER EPARTS, customers simply apply for activation at email@example.com following registration, and thus obtain additional information on software operation alongside the expanded options. But the new version does not mean the end of development. BITZER will continue to improve the user-friendliness of EPARTS and integrate new useful functions.