BITZER founded Green Point as a sub-brand in 2006 with the vision of developing a global service network and promoting after sales in refrigeration and air conditioning. As one of the leading specialists in the industry, BITZER aims to be there for its customers with the appropriate support even after sales, providing reliable maintenance and repair services based on original spare parts and oils. The Green Point experts offer tailored solutions to support customers throughout the life cycle of their products, true to the BITZER credo: always close to the customer.
Global service with a local presence
Fifteen years later, there are now more than 50 Green Point locations worldwide, with more already in the pipeline, meaning customers will always be able to find a service workshop nearby. The experts on-site not only speak the national language, but are also familiar with local customs, making them better equipped to respond to their customers’ needs and offer tailored solutions.
Green Point UK, for example, specialises in screw compressors and sells a large selection of corresponding spare parts, allowing experts to respond promptly to faults and even failures and provide support.
Service excellence with Green Point
When it comes to good service, motivated and reliable employees are everything, which is why Green Point only employs highly qualified technicians who are always up to date on the latest technology and well acquainted with BITZER products and have the corresponding industry knowledge and plenty of experience in refrigeration and air conditioning. The aim: #serviceexcellence.
Completely carefree thanks to the service cycle
From the commissioning process to replacement, Green Point supports its customers every step of the way and maintains, overhauls and repairs not only BITZER compressors, but also those of other manufacturers. Customers can choose from a selection of modular service options which can be mixed and matched to create tailored service packages:
// Start-up services: This basic module includes commissioning, installation, testing and certification.
// Audit services encompasses routine tests as well as data analysis and oil management.
// Logistics services: If repairs cannot be performed on-site, a compressor can be picked up and then returned with the ‘Lift & Shift’ service, for example.
// Repair services covers all repairs, including both necessary and preventive measures.
// Replacement services: If a compressor needs to be replaced or a replacement device provided.
And what better way to celebrate a network than by joining an even larger network? To reinforce its worldwide presence and further promote networking, Green Point is now represented with its own global accounts on Facebook and LinkedIn, which will now provide lots of current information about the Green Point locations as well as updates on new service points. We invite you to follow Green Point now!